Delivery Information – Principality Plastics Warehouse

We provide reliable, fast delivery for trade accounts and local customers, ensuring your order reaches you on time and in perfect condition. Our experienced delivery teams cover Cardiff, Gelli, Swansea, Gloucester, and surrounding areas.

Our Delivery Areas

We offer delivery within a 40-mile radius of our branches. Use the interactive map below to see our coverage area, zoom in/out to explore the map.

Delivery Service Details

At Principality Plastics Warehouse, we are committed to providing a fast and efficient delivery service. We operate our own fleet of vehicles, enabling us to offer reliable delivery within a 40-mile radius of our branches.

Standard Delivery

  • Principality Trade Customer: Orders placed before 3pm, we aim for next working day delivery, subject to stock availability.
  • Retail Customers: Please allow up to 4 working days for delivery, subject to stock availability.

Delivery Charges

  • Free Delivery: Orders over £100 (excluding VAT) qualify for free delivery.
  • Standard Charge: For orders under £100 (excluding VAT), a standard delivery charge of £10 + VAT applies.
  • Specific Day: If you require delivery on a specific day, please contact your local branch, and we will do our best to accommodate your needs. Additional charges may apply.

Click and Collect

  • Collection: Click and Collect within 1 hour of placing your online order.

Branch Delivery Information & Contacts

Our delivery service operates from Monday to Friday. If you have any questions about our delivery service or live outside our standard 40-mile radius, don’t hesitate to contact your nearest branch. We're always happy to help find a solution to meet your needs.

Cardiff Branch

Delivers to Cardiff, Newport, Barry, Penarth, Caerphilly, Pontypridd, and surrounding areas. Contact our team to confirm delivery availability for your location.

Address: 321 Penarth Road, Cardiff CF11 8TT

Phone: 02920 787 080

Email: sales@principality-ph.co.uk

Gelli Branch

Delivers to Gelli, Tonypandy, Merthyr Tydfil, Brecon, Hay-on-Wye, Builth Wells, Llanwrtwd Wells and parts of the Valleys.

Address: Gelli Industrial Estate, Gelli, Pentre CF41 7UW

Phone: 01443 422 055

Email: gelli@principality-ph.co.uk

Gloucester Branch

Delivers to Gloucester, Cheltenham, Stroud, Tewkesbury, Cirencester, the Forest of Dean, Bristol and Weston-Super-Mare.

Address: Unit 3, Central Trading Est, Cole Avenue, Gloucester GL2 5HA

Phone: 01452 413 300

Email: gloucester@principality-ph.co.uk

Swansea Branch

Delivers to Neath, Port Talbot, Llanelli, Carmarthen, and parts of the Valleys. Contact the branch for delivery schedules and postcode confirmation.

Address: Unit B6, Ashmount Business Parc, Upper Fforest Way Enterprise Park, Swansea SA6 8QR

Phone: 01792 797 979

Email: swansea@principality-ph.co.uk

Important Delivery Information

  • Delivery times are estimates and can be affected by traffic, weather conditions, and other unforeseen circumstances.
  • We require a responsible adult to be present at the delivery address to sign for the goods.
  • Please ensure there is adequate access for our delivery vehicles. If access is restricted, please inform us at the time of ordering.
  • Any damages or shortages must be reported to the driver at the time of delivery and noted on the delivery paperwork.
  • For large or bulky items, our drivers may require assistance with offloading.
  • Delivery times exclude items not in stock or special order items.

Returns, Cancellations & Replacements

Returns Policy

If you need to return an item or arrange a collection, please contact the branch from which you made your purchase. Please refer to our Terms and Conditions for full details on our returns policy.

Please keep your receipt as proof of purchase as we are unable to accept returns without it.

Online orders returned within 14 days of receipt, and only in a resalable condition, will be fully refunded. Orders returned between 15 and 30 days of receipt will be subject to a 20% handling charge to cover re-stocking costs.

When returning items please ensure you note the following:

  • Before returning your order, within the 30-day period, contact us on 029 2078 7565 with your order number, invoice number, and reason for the return. This information enables us to identify your order when it is returned.
  • The cost of returns must be covered by the customer; we unfortunately do not provide a collection service.
  • The returned items must be in a perfect 'as new' resalable condition. Cellophane protection should not be removed, goods should not be cut or drilled, fittings must not have been fitted, and any displayed packaged items must not have been opened.

Returns can be sent to the address below:

Principality Plastics Warehouse Ltd
321 Penarth Road
Cardiff
CF11 8TT

Cancellations

If you wish to cancel your order before it has been dispatched, please contact us by telephone on 029 2078 7565. Please also send us an email to sales@principality-ph.co.uk after calling to confirm.

We aim to dispatch orders as quickly as possible, If your order has already been dispatched, you may be responsible for any cost incurred retrieving it.

Replacements (Damaged or Faulty Items)

Free replacements for damaged items are only possible if you check your parcels for any signs of damage before signing for your delivery. If you are unable to check, or the driver will not wait, please sign as 'unchecked'.

If signing as unchecked, please notify us of any damage by email at sales@principality-ph.co.uk within 24 Hours of receiving your delivery. We will only be able to investigate damage if these guidelines are followed.

Any damages reported after this period may be deemed to have occurred whilst the items were in your care, and no claims will be possible.