RETURNS:

Please keep your receipt as proof of purchase, we are unable to accept returns without proof of purchase. Online orders returned within 14 days of receipt, and only in a resalable condition will be fully refunded. Orders returned between 15 and 30 days of receipt will be subject to a 20% handling charge to cover re-stocking costs. When returning items please ensure you note the following:

Before returning your order, within the 30-day period, contact us on 029 2078 7565 with your order number, your invoice number, and your reason for the return. This information enables us to identify your order when it is returned. 
The cost of returns must be covered by the customer, we unfortunately do not provide a collection service. The returned items must be in a perfect 'as new' resalable condition, therefore cellophane protection should not be removed, goods should not be cut or drilled, fittings must not have been fitted and any displayed packaged items must not have been opened.

Returns can be sent to the address below: 

Principality Plastics Warehouse Ltd
321 Penarth Road
Cardiff
CF11 8TT

CANCELLATIONS:

Cancelling Before You Have Received Your Order

If you wish to cancel your order before it has been dispatched please contact us by telephone on 029 2078 7565. We will need you to send us an email to enquiries@principality-ph.co.uk after you have contacted us by telephone to confirm. We aim to dispatch your order on the same day of receiving it so if your order has been dispatched you will be responsible for any cost incurred retrieving your order from our couriers. Our orders are dispatched after 1pm through Monday to Friday, so please notify us before this time.

REPLACEMENTS (Damaged or Faulty Items)

Free replacements for damaged items are only possible if you check your parcels for any signs of damage before signing for your delivery. If you are unable to check, or the driver will not wait, please sign as 'unchecked'. If signing as unchecked, please notify us of any damage by email on sales@principality-ph.co.uk, within two working days of receiving your delivery. We will only be able to investigate damage if these guidelines are followed. Any damages reported after this period could be deemed to have occurred whilst the items were in your care and no claims will be possible.

ONLINE PRICES

Due to specific online dicounts and special promtions, stock and prices may differ from those in our local branches