Privacy Policy


Principality Plastics Warehouse Ltd understands that your privacy is important to you and that you care about how your personal data is used when you use our website. We respect and value the privacy of all of our Customers and will only collect and use personal data in ways that are described in this notice, and in a way that is consistent with our obligations and your rights under the law.

1. Who are we?

Principality Plastics Warehouse Ltd

Head office and Main Trading Address: 321 Penarth Road, Cardiff, CF11 8TT

Company Registration Number: 02713251               

VAT Number: GB 543 0126 86

2. What does this Notice Cover?

The purpose of this Privacy Notice is to provide individuals with further information on how we use your personal data, how it is collected, held and processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal data is, in simpler terms, any information about you that enables you to be identified, the personal data that we use is set out in Part 5 of this Notice.

4. What Personal Data do you collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us, however, will be directly from your orders or enquiries over the website):

  • Name
  • Address / Postcode     
  • Email Address
  • Telephone Number    
  • Payment information
  • Cookies

 For the exhaustive list of cookies, we collect please see section 14


5. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interest to use it. Your personal data may be used for one of the following purposes:

  • Providing, managing and supplying your online order
  • Communicating with you, including responding to emails, live chat messages and calls

6. How Long Will You Keep My Personal Data?

We take the security of your data very seriously.  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

 If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

7. Do You Share My Personal Data?

All personal data is treated confidentially and will not be shared with any third parties for any purpose subject to one important exception; In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, or a court order to the instruction of a government authority. If this is required by a third party, we will take steps to ensure your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described in part 8.

8. What are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This privacy notice explains all you need to know, if however, you wish to speak to someone please contact us using the details in Part 12.
  2. The right to access the personal data we hold about you. (see Part 9).
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete (Please contact us using the details in Part 12).
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have (Please contact using the details in Part 12).
  5. The right to prevent the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or process.
  7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

 Further information about your rights can also be obtained from the Information Commissioners Office or your local Citizens Advice Bureau.

 If you have any cause for complaint about our use of your personal data you have the right to raise a complaint with the Information Commissioners Office.

9. How can I access My Personal Data?

If you want to know what personal data we have about you, you can ask us for those details and for a copy of it (where any such personal data is held).

 All requests should be made in writing and sent to the email or postal addresses shown in Part 1 and 12, please note a fee may be charged to cover our administrative costs in responding,

 We will respond to your request within 2 weeks and, not more than one month of receiving it. Normally, we aim to provide a complete response including a copy of your personal data within that time. In some cases, however, particularly if you request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10. How We Use Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

11. Links to other websites?

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

12. How Do I Contact You?

Contact us about anything to do with your personal data using the following details:

Telephone number: 02920 787565


13. Changes to this Privacy Notice?

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change business in a way that affects personal data protection. You should check this page from time to time to ensure that you are happy with any changes.

14. Cookies We Collect?

The table below lists the cookies we collect and what information they store.


COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.